Privacy Policy

Acceptance of Privacy Policy

Welcome to PC Freeze Help ("PC Freeze Help," "we," "our," or "us") and our Privacy Policy. This Privacy Policy is important and affects your legal rights, so please read it carefully.

By accessing or using https://pcfreezehelp.com ("Website") and/or our related services (collectively, the "Site"), you agree to be bound by this Privacy Policy and all terms incorporated herein by reference. This Privacy Policy describes the types of information PC Freeze Help collects through the Site and how we collect, use, maintain, protect, and share that information.

Our processing of personal data, such as your name, address, email address, or telephone number, shall be undertaken consistent with applicable privacy laws and this Privacy Policy. We have implemented technical and organizational measures to protect personal data processed through the Site; however, internet-based data transmissions may have security gaps, so absolute protection is not assured.

By using the Site, you expressly agree to our practices surrounding the collection, use, maintenance, protection, and sharing of information as described herein. If you do not agree with the terms of this Privacy Policy, you are not authorized to access, browse, or use the Site.

This Privacy Policy may change from time to time. Your continued use of the Site after changes are posted constitutes acceptance of those changes. Please check periodically for updates.

Our Website and other products and services, may include platforms, websites, applications and other products and services provided by third parties, and these other third parties may have their own privacy policies. We encourage you to read such third-party privacy policies before providing information on or through them.

Note: This website does not have user accounts, a login system, or a comment section. It is a business information and contact inquiry website only.

Age Restriction

Our services are designed exclusively for U.S.-based businesses and professionals. The Site is not intended for use by individuals under the age of 18. PC Freeze Help does not knowingly collect any personal information from persons under 18, nor is the Site directed to minors.

By accessing, using, and/or submitting information through the Site, you represent that you are at least 18 years of age and are using the Site for legitimate business or professional purposes. If we learn we have received personal information from a person under 18, we will delete that information promptly. If you believe a minor has submitted personal information to us, please contact us at support@pcfreezehelp.com.

Information We Collect

Personal Information You Provide Directly

We receive personal information directly from you when you voluntarily provide it, including:

• Full name
• Phone number
• Email address
• ZIP code and U.S. state
• A description of your technology issue or business inquiry
• Any other identifying information you voluntarily include in a message to us

You may access portions of the Site without providing personal information, but features requiring it (such as the contact form) will not be available.

Information Automatically Collected

When you access and use the Site, you consent to our collection of certain information about your use through tracking technologies or by other passive means, including:

• Traffic Data: IP address, domain server, device type, web browser type and version, referring webpage or other source through which you accessed the Site, pages visited and time spent, and other statistics associated with the interaction between your browser and the Site.
• Geolocation: General geographic region based on IP address.
• Interaction Data: Clicks, scroll behavior, and navigation patterns used to improve user experience.

We collect this information: (1) directly from you when you provide it; (2) automatically as you navigate through the Site; and (3) from third-party analytics and advertising services described below.

Tracking Tools, Behavioral Advertising & Opt-Out Options

Tracking Tools

We use the tools described below to provide the Site, advertise our services, and better understand users.

Cookies: Cookies are small files transferred to your device that contain information such as user preferences and activity on the Site. We use cookies to improve or tailor the Site, measure performance, customize user experiences, and for analytics and fraud prevention. You can control cookie settings in your browser; however, blocking cookies may limit access to certain features of the Site.

Web Beacons: Tiny graphic image files (also known as pixel tags or clear GIFs) may be embedded on pages of the Site or in communications to analyze usage patterns, such as how many users visit a given page or open an email. This data helps us understand user engagement and improve the Site.

Web Service Analytics: We use third-party analytics services, including Google Analytics, to register user interactions on the Site such as clicks, navigation patterns, and time on page. These services help us make the Site easier to use. They generally do not collect personal information unless you voluntarily provide it and do not track your browsing across unrelated web services.

Mobile Device Identifiers: If you access the Site from a mobile device, we may collect data related to that device (such as device type and operating system) through analytics services to better understand our users' demographics and behaviors and to improve the Site experience.

Behavioral Advertising

We may use interest-based or online behavioral advertising. This means some of our advertising partners use tracking tools — such as cookies, pixel tags, and web beacons — to collect information about a user's online activity to display PC Freeze Help ads based on the user's interests. These partners may include ad networks, traffic measurement services, and marketing analytics providers. Information collected by these partners may include IP address, mobile device ID, operating system, browser, geographic location, and demographic information.

Google-Specific Services

Google Tag Manager: We use Google Tag Manager to manage and deploy tracking scripts. It does not independently collect personal data but facilitates the services below.

Google Analytics (GA4): We use Google Analytics to understand site traffic and user behavior. Google Analytics collects anonymized usage data via cookies. You can opt out at any time using the Google Analytics Opt-out Browser Add-on.

Google Ads Conversion Tracking: We use Google Ads to advertise our services. Google's conversion tracking records when a user visits our site after clicking one of our ads. This data is used solely to measure ad performance. Google's privacy practices are governed by policies.google.com/privacy.

Opting Out of Cookies and Behavioral Advertising

Most web browsers allow you to reject or alert you when a cookie is placed on your device. You may also activate the appropriate settings on your mobile device to limit mobile device identifiers. Blocking cookies may restrict access to some features of the Site.

You may opt out of certain interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page. When you use these opt-out features, an opt-out cookie is placed on your device. If you delete cookies, you may need to opt out again. You will need to apply opt-out settings for each browser and device separately.

Even after opting out of behavioral advertising, you may still see PC Freeze Help advertisements that are not interest-based. Opting out does not stop all tracking — PC Freeze Help may still collect Site usage data and serve general (non-targeted) advertisements.

How PC Freeze Help Responds to "Do Not Track" (DNT) Signals

Some web browsers (including Safari, Firefox, and Chrome) incorporate a "Do Not Track" (DNT) feature that signals to websites that a visitor does not want their online behavior tracked. There is currently no industry consensus on what constitutes a DNT signal or how to respond to one. For this reason, PC Freeze Help does not currently respond to browser DNT signals. For more information, visit allaboutdnt.com.

How We Use Your Information

We may use information (including de-identified or aggregated information) to better understand who uses the Site and how we can deliver a better user experience. Specifically, we use personal information to:

• Present the Site and its contents to you
• Respond to your service inquiry or support request
• Schedule and coordinate a technology support consultation
• Send you information directly relevant to your request
• Verify your eligibility for our U.S.-only services
• Maintain, administer, and improve the Site and our services
• Measure the effectiveness of our advertising campaigns
• Ensure our website functions correctly across devices
• Prevent, detect, and investigate security incidents or potentially illegal activities
• Resolve disputes and enforce our Privacy Policy and Terms of Service
• Comply with applicable legal obligations
• Fulfill any other purpose for which you provide your information

We do not use your personal information for automated profiling or make automated decisions that affect your legal rights.

How We Do Not Use Your Information

• We do not sell, rent, or trade your personal information to any third party.
• We do not share your data with third-party marketers for their independent use.
• We do not send unsolicited marketing emails or text messages.
• We do not collect financial, payment, or credit card information on this website.

How We Share Your Information

We do not sell email addresses or any other personal information to third parties. We may share your information in the following limited circumstances:

• Internal Support Team: Contact form submissions are shared with our team to respond to your inquiry and coordinate service delivery.
• Service Providers / Operational Partners: We may share personal information and/or Traffic Data with partners who perform operational services on our behalf (such as email delivery infrastructure, web hosting, analytics, or ad serving). These partners are contractually obligated to use your data solely to perform services for us.
• Business Transfers: We may transfer your personal information to another company in connection with a proposed merger, sale, acquisition, or other change of ownership or control of PC Freeze Help. Should such an event occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy practices.
• Legal Obligations and Protection: We may disclose personal information when we determine in good faith that disclosure is necessary to: (1) comply with applicable law, regulation, or legal process; (2) protect the rights, property, or safety of PC Freeze Help, you, or others; (3) enforce this Privacy Policy or our Terms of Service; or (4) respond to claims that any content violates third-party rights.
• Other Disclosures: We may disclose de-identified or aggregated information at our discretion, and may disclose personal information for purposes for which you provide it or with your consent.

Storage and Security of Information

The security of your personal information is important to us. We have implemented reasonable administrative and technical measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Information you provide to us is stored on secure servers.

We store and process your information on servers located in the United States. Although we make good-faith efforts to maintain a secure operating environment, we cannot guarantee the absolute security of your personal information. No transmission of data over the internet and no electronic storage system is completely secure.

If at any time we believe the security of your personal information may have been compromised, we will seek to notify you promptly. If we have your email address, we may notify you by email. The safety of your information also depends in part on you — please do not share any sensitive credentials or passwords with us or anyone else.

How Long We Retain Your Information

We retain personal information about you for as long as necessary to provide the Site and our services, or as otherwise described in this Privacy Policy. In some cases, we may retain personal information longer if doing so is necessary to: comply with legal obligations, resolve disputes, prevent fraud, enforce this Privacy Policy or our Terms of Service, or as otherwise permitted or required by applicable law.

Contact form submissions are retained for up to two (2) years from the date of submission. Analytics data is retained per Google Analytics' default retention settings. Afterwards, we may retain certain information in a depersonalized or aggregated form that does not identify you personally.

Your Choices

• You may choose not to provide personal information to us, but some features of the Site (such as the contact form) will not be available.
• You may opt out of behavioral advertising as described in the Tracking Tools section above.
• You may request access to, or deletion of, your personal information by contacting us at support@pcfreezehelp.com. Please include "Privacy Request" in the subject line. We will respond within 30 days.

Other Websites and Third-Party Links

The Site may contain links to third-party websites. A link to a non-PC Freeze Help website does not mean that we endorse that website or the persons associated with it. If you visit a third-party website, you are subject to its own privacy policy. We are not responsible for the policies or practices of third parties. We encourage you to review the privacy policy of any third-party site before providing your information.

Updates and Changes to This Privacy Policy

The effective date of this Privacy Policy is set forth at the top of this document. We will notify you of any material change by posting an updated version on the Site. Your continued use of the Site after the effective date constitutes your acceptance of the amended Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Any amended Privacy Policy supersedes all previous versions. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SITE AFTER THE EFFECTIVE DATE OF SUCH CHANGES.

Contact Us

If you have any comments, concerns, or questions about this Privacy Policy, please contact us:

California Residents Privacy Notice (CCPA)

Last Modified: April 15, 2026

This Privacy Notice for California Residents ("California Notice") supplements the information in the Privacy Policy above and applies solely to visitors, users, and others who reside in the State of California ("consumers" or "you") who use the Site. We adopt this California Notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and other applicable California privacy laws. Any terms defined in the CCPA have the same meaning when used in this California Notice.

Information We Collect

In the preceding twelve (12) months, we have collected the following categories of personal information from consumers:

We obtain the categories of personal information listed above from: (1) directly from you via forms; (2) indirectly from you via your actions on the Site; and (3) from third-party analytics and advertising services.

Use of Personal Information

For information on how we use your personal information, please refer to the "How We Use Your Information" section of this Privacy Policy.

Sharing Personal Information

For information on how we share your personal information, please refer to the "How We Share Your Information" section of this Privacy Policy.

Sale of Personal Information

PC Freeze Help does not sell your personal information to third parties for monetary consideration. To the extent that sharing personal information with third parties in the digital analytics and advertising ecosystem is considered a "sale" under the CCPA, California consumers have the right to opt out as described below.

Your CCPA Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information:

Right to Know / Access: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.

Right to Deletion: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, complying with legal obligations).

Right to Opt Out: To the extent that the sharing of personal information with third parties in the digital advertising ecosystem constitutes a "sale," you have the right to opt out. To submit an opt-out request, contact us at support@pcfreezehelp.com with the subject line "Do Not Sell My Information."

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

Exercising Your CCPA Rights

To exercise your access, data portability, or deletion rights, submit a verifiable consumer request to us by:

• Email: support@pcfreezehelp.com — include "CCPA Privacy Request" in the subject line
• Phone: (888) 958-4443

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may make a verifiable consumer request for access or data portability no more than twice within a 12-month period.

We endeavor to respond to verifiable consumer requests within forty-five (45) days. If we require more time, we will inform you in writing. We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Changes to This California Privacy Notice

The Last Modified date of this California Notice is set forth above. We will notify you of any material change by posting an updated notice on the Site. Your continued use of the Site after the Last Modified date constitutes your acceptance of the amended notice.

Contact for California Requests